Manufacturing

At KUKUU we are proud to provide furniture, which is ethically produced in Europe, Latvia in FSC certified factory, using local Northern birch timber.
Used wood materials – certified birch plywood, solid birch wood and furniture grade MDF (medium density fibreboard) made to strict eco-friendly standards.
We use certified water-based & child friendly finishes and lacquers. Metal parts such as drawer glides are    engineered in Europe to the highest standards.
We use Hettich, Blum and Häfele fittings manufactured in Europe for the best durability.
KUKUU accessories are designed with original KUKUU fabric made of plain 100% GOTS certified cotton.
Our beds mattress core has one side of a latexed coco layer + 100% wool tufting and high-quality breathable memory foam layer for good lying comfort. Removable quilted mattress cover is made of 100 % cotton.
All materials used for packaging are made of carton.

Shipping

KUKUU provides shipping options based on delivery address:

  • Local shipping — free delivery
  • European destinations and other places outside the European Union — shipping cost is calculated automatically based on weight, size and place of delivery.

We sell our products to particular countries. If you have unlisted destination, please contact us by email at kukuu@kukuu.eu. We will be glad to help you.

Most often our products are in stock and available for immediate delivery. If the product is not available or is out of stock, you will be informed by a notification when purchasing the product. We usually offer a chance to buy a product in backorder, so you are able to receive your purchase at once the product has manufactured. We generally ship orders from within 3 to 4 business days. Please consider this packing time when selecting your shipping option. Once your order has shipped, you will receive an email notification with tracking information.

Delivery times range of 4-8 business days from receipt of tracking information, depending on your location. Items are shipped from Riga, Latvia, EU.

Returns

KUKUU products are designed to the highest standards of quality and durability. We are absolutely convinced of our products quality. If there is damage caused by proper use of the furniture we will reach a customer-friendly solution under the terms of the warranty which is two years.

When the order arrives, please inspect it while a courier is close. In case there is any transit-related damage to the box/-es please notify the courier and check the box content immediately. If you found a damage to the content as well, please take some quick photos of the box showing the label and damaged box as a proof and mark the shipment on delivery sheet as damaged. Please do not hesitate to notify us sending the photos of the damaged box and damaged detail/-s. We will replace defective or missing parts as soon as possible. All deliveries are covered by transport insurance.

If there is some reason you are not satisfied with your KUKUU product, you can make a return within 7 days of receiving your order. All returned items must be in the same condition i.e in its original packaging — this includes KUKUU branded original carton, warranty cards, user guide and all internal packaging. KUKUU is unable to accept returns or a refund for items that are not returned in exactly the same condition that they were purchased. This kind of returns will be covered by the customer.